Hotel and Cancellation Policy

ARRIVAL/DEPARTURE

Check-in on the day of arrival is possible from 8:30 am to 3 pm. You can use your family room/apartment from 4 pm on the day of your arrival to 10 am on the day of your departure.

CANCELLATION POLICY

  • up to 15 days before the agreed arrival date – free cancellation
  • from 14 to 8 days before the day of arrival - 70% of the total arrangement price
  • from 7 days to the day of arrival - 90% of the total arrangement price
  • The cancellation rules mentioned above also apply:

  • In the event of no-show, late arrival or early departure
  • If the originally booked appointment is postponed to a later date
  • If the room occupancy changes (fewer guests arrive than originally booked)

The Austrian hotel contract conditions apply (AGBH 2006)

Please note that by booking you accept our cancellation conditions!

INCLUSIVE SERVICES

  • Sonnentherme entry for the whole family, including sauna (from 15 years old), on the arrival day from 8:30 AM until the thermal baths close on the departure day
  • Breakfast buffet from 7:30 AM to 10:00 AM
  • Baby food (various HIPP jars available for breakfast)
  • Large indoor playroom for children and outdoor playground
  • Baby cot
  • Baby bath
  • Guest kitchen in the basement next to the children's playroom with microwave, freezer, kettle, bottle warmer, and refrigerator. Beverages are also available for self-service, to be paid for later.
  • Winter garden with terrace and sunset view for free use
  • Board games available for borrowing
  • Free access to the adjacent petting zoo of the Mersich family
  • Unlimited golf for guests of the Pension Sonnengarten at the Sonnengolf course, 1.5 km away
  • Free bike rental at the guesthouse
  • Free Wi-Fi

PAYMENT

You can pay for your stay on site in cash, with EC card, Visa or Mastercard. We accept Sonnetherme vouchers, as well as Burgenland vouchers. Vouchers from other marketing groups such as B. Webhotels, Wellcard etc. are not accepted/accepted as a means of payment.

PRICES

Our prices include all taxes and duties except local tax. The latter is being charged per person from 18 years of age.

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